Frequently Asked Questions
Everything you need to know about shopping at the Google Store.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also view your order history and real-time status updates by signing into your Google Store account.
What is the return policy for hardware devices?
You can return most items within 15 calendar days after the day you receive them. For Nest thermostats and other specific hardware, please ensure the original packaging is intact.
Do you offer international shipping?
Google Store shipping is currently limited to the country where the purchase was made. Please visit the specific region's store page for local delivery options.
What payment methods are accepted?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You may also use Google Pay or apply for Google Store Financing on eligible purchases.
How does the device warranty work?
Most Google hardware products come with a one-year limited warranty that covers manufacturing defects. You can add Preferred Care for extended coverage and accidental damage protection.
Can I cancel my order after it has been placed?
Orders can typically be canceled within 30 to 60 minutes of placement. After this window, the order begins processing for shipment and can no longer be canceled, but it can be returned.